Deleting your data

Wakali Chat keeps what it needs to run your WhatsApp inbox: your WhatsApp Business account and phone number details, the access Meta granted us during sign-up, your customers' WhatsApp numbers and names, the messages sent and received, and your wallet history.

To remove Wakali Chat's access

In Meta Business Suite, open Settings → Integrations (or Business integrations in your Facebook settings), find Wakali Labs and remove it. We can no longer send or receive messages on your number after that.

To have your data deleted

Email support@wakalilabs.com from the address you sign in with, or message us on WhatsApp. We delete your account, connected numbers, contacts and messages within 30 days and confirm by email. Payment records are kept as long as Kenyan tax law requires, and nothing more.

A customer of a business using Wakali Chat who wants their messages deleted should ask that business, which decides what happens to its own conversations. We'll help it do so.