WhatsApp Business Platform
Talk to your customers on WhatsApp, as a team, billed in shillings.
Connect your business number in a few minutes through Meta's own sign-up. Your staff answer from one inbox, you send Meta-approved order and payment updates, and you top up by M-Pesa.
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STEP 1Connect your number
Log in with Facebook and pick or create your WhatsApp Business account. Meta verifies the number by SMS or call.
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STEP 2Top up by M-Pesa
Your wallet pays your plan. No card needed for us.
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STEP 3Reply and notify
Answer customers from the inbox, and start chats with templates Meta has approved.
Plans
Paid every 30 days from your wallet. No contract: stop topping up and the plan ends.
Starter
One WhatsApp number for your business.
- ✓One WhatsApp number
- ✓Inbox for replies and new chats
- ✓Meta-approved templates
- ✓Prepaid wallet, topped up by M-Pesa
Business
Sales and support on separate numbers.
- ✓Two WhatsApp numbers
- ✓Inbox for replies and new chats
- ✓Meta-approved templates
- ✓Prepaid wallet, topped up by M-Pesa
Pro
Several branches, one account.
- ✓Up to five WhatsApp numbers
- ✓Inbox for replies and new chats
- ✓Meta-approved templates
- ✓Prepaid wallet, topped up by M-Pesa
Message charges
Meta charges for messages by type and country, and bills them to the card on your WhatsApp Business account. You'll add it during sign-up. Replies inside 24 hours of a customer's message are free up to Meta's monthly allowance.
Good to know
Yes, if you can receive an SMS or call on it. A number that's on the WhatsApp or WhatsApp Business app today has to be removed from the app first, so many businesses use a new number for this.
WhatsApp lets a business write freely only within 24 hours of the customer's last message. To start a chat, it has to use a template Meta has approved. You write them in Meta's WhatsApp Manager and they appear here.
Only customers who've agreed to hear from you on WhatsApp. Anyone who replies STOP stops getting promotions.